FAQs
Frequently asked questions about returns, refunds, and exchanges.
How do I Return?
- Visit our Return Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
Return & Exchange Rule
If Order was Placed by Mistake, Then Only we can take exchange request.
How do I ship back the items?
We will pickup returning items back from your address, you do not have to step out from your home. Refer to the email received after placing the return request.
How soon will I get my Exchanged Product?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your Exchange request. If approved, The Exchanged Product will be Dispatched.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at Return@PositiveGems.com
